NLPAds
Stone River Elearning – Conflict Resolution
The Law of Win/Win says, “Let’s not do it my way or your way but the best way.”
At some point, when working with people, conflict is bound to happen. Disputes arise in many situations: a missed deadline, poor productivity, absenteeism, and violence. It is important that these scenarios are handled when they occur or before they occur because disputes lead to loss of revenue and undesirable lawsuits. In this conflict resolution module, you will learn how to:
- Negotiate, adjudicate, and mediate to mitigate disputes
- Conflict resolution theories and models
- Deal with anger, contain your emotions, and resolve conflicts with facts
Resolving conflict in a positive way is a rare skill but can be developed and practiced. Be the difference today. Register now!
Course Curriculum
Module One: Getting Started
- Conflict Resolution (0:37)
- Getting Started (1:18)
Module Two: An Introduction to Conflict Resolution
- An Introduction (3:54)
- Introduction Case Study (0:37)
- Module Two: Review Questions
Module Three: The Thomas-Kilmann Instrument
- C R Styles with TKI (4:18)
- C R Styles with TKI Case Study (0:44)
- Module Three: Review Questions
Module Four: Creating an Effective Atmosphere
- Creating an Effective Atmosphere (4:09)
- Creating an Effective Atmosphere Case Study (0:36)
- Module Four: Review Questions
Module Five: Creating Mutual Understanding
- Creating a Mutual Understanding (3:00)
- Creating a Mutual Understanding Case Study (0:36)
- Module Five: Review Questions
Module Six: Focusing on Individual Needs
- Focusing on Individual & Shared Needs (4:02)
- Focusing on Individual & Shared Needs Case Study (0:39)
- Module Six: Review Questions
Module Seven: Getting to the Root Cause
- Getting to the Root Cause (4:50)
- Getting to the Root Cause Case Study (0:43)
- Module Seven: Review Questions
Module Eight: Generating Options
- Generating Options (2:59)
- Generating Options Case Study (0:40)
- Module Eight: Review Questions
Module Nine: Building a Solution
- Building a Solution (4:05)
- Building a Solution Case Study (0:36)
- Module Nine: Review Questions
Module Ten: the Short Version of the Process
- The Short Version of the Process (3:35)
- The Short Version of the Process Case Study (0:36)
- Module Ten: Review Questions
Module Eleven: Additional Tools
- Additional Tools (2:54)
- Additional Tools Case Study (0:39)
- Module Eleven: Review Questions
- Closing (0:20)
Sale Page: https://stoneriverelearning.com/p/conflict-resolution-skills1
Archive:https://archive.ph/Zq8t6
Delivery Method
– After your purchase, you’ll see a View your orders link which goes to the Downloads page. Here, you can download all the files associated with your order.
– Downloads are available once your payment is confirmed, we’ll also send you a download notification email separate from any transaction notification emails you receive from NLPlib course.
– Since it is a digital copy, our suggestion is to download and save it to your hard drive. In case the link is broken for any reason, please contact us and we will resend the new download link.
– If you cannot find the download link, please don’t worry about that. We will update and notify you as soon as possible from 8:00 AM – 8:00 PM (UTC+8).
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