NLPAds
Stone River Elearning – Call Center Training Essentials
First call impressions are the new first impressions, and you know what they say about those!
The call center training essentials course, takes all its participants on a journey of professionally refining their phone skills.
This training ultimately helps to up employee confidence in regards to handling clients, improving sales, and building even better relationships with both would be and existing customers.
The course also helps to:
- Lower costs, by improving employee productivity and performance.
- By employing evaluating metrics and coaching, this course ensures that participants are able to reach their full potential, and keep their skill set at an optimum level.
Excellent communication is the key to business success, sign up now!
Course Curriculum
Getting Started
- Call Center Training (0:36)
- Getting Started (1:13)
The Basics (I)
- The Basics (I) (4:30)
- The Basics (I) Case Study (0:37)
- Module Two: Review Questions
The Basics (II)
- The Basics (II) (3:59)
- The Basics (II) Case Study (0:36)
- Module Three: Review Questions
Phone Etiquette
- Phone Etiquette (4:09)
- Phone Etiquette Case Study (0:38)
- Module Four: Review Questions
Tools
- Tools (2:42)
- Tools Case Study (0:35)
- Module Five: Review Questions
Speaking Like a Star
- Speaking Like a Star (2:56)
- Speaking Like a Star Case Study (0:40)
- Module Six: Review Questions
Types of Questions
- Types of Questions (4:32)
- Types of Questions Case Study (0:40)
- Module Seven: Review Questions
Benchmarking
- Benchmarking (3:36)
- Benchmarking Case Study (0:48)
- Module Eight: Review Questions
Goal Setting
- Goal Setting (5:14)
- Goal Setting Case Study (0:47)
- Module Nine: Review Questions
Key Steps
- Key Steps (4:53)
- Key Steps Case Study (0:42)
- Module Ten: Review Questions
Closing the call
- Closing the call (4:12)
- Closing Case Study (0:42)
- Module Eleven: Review Questions
- Conclusion (0:20)
Sale Page: https://stoneriverelearning.com/p/call-center-training
Archive: https://archive.ph/WpDbZ
Delivery Method
– After your purchase, you’ll see a View your orders link which goes to the Downloads page. Here, you can download all the files associated with your order.
– Downloads are available once your payment is confirmed, we’ll also send you a download notification email separate from any transaction notification emails you receive from NLPlib course.
– Since it is a digital copy, our suggestion is to download and save it to your hard drive. In case the link is broken for any reason, please contact us and we will resend the new download link.
– If you cannot find the download link, please don’t worry about that. We will update and notify you as soon as possible from 8:00 AM – 8:00 PM (UTC+8).
Thank You For Shopping With Us!
